HELP CENTER.

Accordéon sportif

GENERAL

What is V12 Auto Dealers?

V12 Auto Dealers is an online-based platform that provides dealers everything they need to generate leads and grow bigger. It’s an easy-to-use platform that will scale your dealership. In a few words, V12 Auto Dealers is your kick-ass partner.

Why V12 Auto Dealers?

We’ve got more than 7,200 dealers who trust us to scale their dealerships, and that number is only growing. We’ve used proven marketing strategies to scale up dealerships of all sizes. From dealerships steps away from closing to dealerships already considered HUGE.

Who uses V12 Auto Dealers?

V12 Auto Dealers is for the small car dealerships who want to grow big and the big dealerships who want to grow bigger.

What are the services that V12 Auto Dealers provides?

V12 Auto Dealers is a full-fledged dealer marketing partner. We provide:
– Inventory Management
Mobile-Friendly Dealer Websites
Instant Messaging App
Dealer CRM
Craigslist Automation
– Unlimited Classifieds Syndication
Facebook Marketplace Auto Posting App
– Facebook Marketplace Listings Boost
Facebook Ads
Google Ads
– Vin Code Scanner App
Local Dominance
Social Media Automation
We Buy Cars Ad Campaigns

What's the difference between V12Software and V12 Auto Dealers?

While V12Software has been in the dealership industry for over a decade, V12 Auto Dealers is a newly revamped service that focuses on helping dealers generate not only leads, but also test drives and sales.

You can think of V12Software as being the parent company, while V12 Auto Dealers is the brand of services you sign up for and use.

ACCOUNT

Do I need to be tech-savvy to use the platform, apps, software, and account?

No. V12 takes care of everything related to your account. You have setup specialists who help you get started, customer support agents who help with your account, and marketing advisors who follow up with you for the lifetime of your account.

I can’t sign in to my account. What should I do?

Please email us at help@v12software.com explaining the issue you’re facing and a member of our team will call you. Please use the email address you used to create your V12 account to contact us. Or, call us at (650) 284-0497 from one of the numbers you used to sign up.

I forgot my password. Now what?

Click on Login/Sign up → Forgot Your Password and enter your email address or your dealership website address and you will receive an email with instructions on how to reset your password.

Are there any contracts when I sign up?

No, there are no contracts. Accounts are renewed on a month-to-month basis.

I think my account has been hacked.

If you still have access to your account, follow these steps to secure it:

1- Change your password
2- Sign out everywhere
3- Log back in and stay protected

If you can’t access your account anymore, call us at (650) 284-0497 from one of the numbers you used to sign up. Or, send us an email at help@v12software.com from the email address you used to open your V12 account.

PACKAGES

How many packages are available?

V12 Auto Dealers offers one comprehensive package that includes everything your dealership needs to succeed in the online world. We also offer additional add-ons that add more functionality to your acocunt and give you access to exclusive tools that will help you generate and close more leads. To learn more about our plans, check out our pricing page here or give us a call at (650) 284-0497.

Can I downgrade later?

Yes. You may unsubscribe from any additional add-ons you find yourself not using. Simply give us a call at (650) 284-0497 from one of the numbers you used to sign up or send us an email to help@v12software.com from the email address you use with your V12 account.

PAYMENT

What are the available payment methods?

We accept all major credit cards, including Visa®, MasterCard®, American Express®, and Discover® . Please be sure to provide the exact billing address and phone number that your credit card issuer has on file for you. Incorrect information may cause a delay in the processing.

Can I change my saved payment info? How?

Yes. Log in to your account.

My Account → Payment → +Add new Card.

If you’re facing any problems through this process, feel free to contact our customer support team at help@v12software.com or call us at (650) 284-0497.

Can I pay annually?

Yes. Annual payments are available and they come with 2 months free.

Are there any additional setup fees?

No. You’ll only be charged the monthly/annually subscription fee.

TECHNICAL

What are the supported devices for V12 Auto Dealers?

We develop our software to work on Chrome web apps, Windows 8 and up, Mac, iOS, and Android.

How do you get my inventory?

We integrate with all other inventory management systems and DMS’s and can get your full inventory in less than 48 hours (timing depends on source of inventory).

Do you integrate with other CRMs?

V12 Auto Dealers is willing to work with any third-party software or system. If we can’t work with your current provider, feel free to get in touch with our Sales line and we will see what we can do.

I face trouble sending or receiving messages on Instant Messaging App.

It could be that your app isn’t properly configured to be used with your V12 account. Give us a call at (650) 284-0497 and one of our customer support agents will be happy to assist you.

How can I listen to recorded calls?

Log in to your account → CRM → Click On a Lead.

And here you’ll be able to listen to any calls that lead has made to one of your trackable numbers.

If you face any trouble while listening to recordings please give us a call at (650) 284-0497.

Why has Facebook Marketplace tool stopped listing vehicles?

Starting September 13th, 2021, Facebook Marketplace discontinued mass listings by all inventory partners.

At V12 Auto Dealers, we continue to automatically list vehicles for all our dealers. If your Facebook Auto Posting tool isn’t set up yet, please call your V12 Marketing Advisor’s direct line or call our customer support line at (650) 284-0497 to get set up immediately.

I don’t get notified when I receive a text/email.

Instant Messaging App doesn’t support notifications of any type. It uses browser notifications as its own. Make sure you select “yes” when your browser asks permission to send you notifications.

Notifications

I can’t access my V12 account on my mobile device.

To access your account from your smartphone or tablet, please verify that your device is connected to either cellular data connection or Wi-Fi.

My vehicles are still listed even after they’re sold.

Log in to your account → Inventory → Inventory Management.

From here, select the vehicles that are sold, click on the action button on top of the vehicle list and then click on “Mark as Sold”.

If you follow these steps and vehicles are still listed feel free to contact us on (650) 284-0497.

PRIVACY & SECURITY

How do you protect my privacy and keep my information secure?

We know security and privacy are important to you – and they are important to us, too. We make it a priority to provide strong security and give you confidence that your information is safe and accessible when you need it. We’re constantly working to ensure strong security, protect your privacy, and make the software even more effective and efficient for you.

What information is collected in V12 Auto Dealers and how is it used and shared?

V12 Auto Dealers collects data to help you do more. To do this, we use the data we collect to provide, improve, and develop our products and services, and to provide you with personalized experiences. You can learn about the most common categories of data we collect on our privacy policy.

Why is this information collected?

We use the information we collect only for the purpose for which you provided your data, meaning answering your inquiries and providing you with products and services suitable for your dealership.

What else should I do to protect the privacy and security of my account information?

There are a number of common practices that you should take to protect your personal information, including: never giving your username or password to anyone.

What happens to my data in the event of a natural disaster?

Data is replicated across multiple redundant servers within our environment which mitigates the risk of loss of connectivity with one or more nodes.

Who can I contact if I have security questions concerning my personal information collected by V12 Auto Dealers?

If you have questions concerning our privacy policy, please contact privacy@V12Software.com

CAN’T FIND THE ANSWER YOU’RE LOOKING FOR?

Do You Have Any Questions ?

How would you like to be contacted ?

By clicking 'SUBMIT', I authorize V12Software to contact me exclusively through the communication channels I have selected, which may include calls, text messages, or emails. I understand that text messages may be automated. This authorization is not mandatory for making a purchase, and standard message and data rates may apply.

Resume (CV)*
First Name*
Last Name*
Email Address*
Phone Number*
LinkedIn Profile
Do you have experience working in an English-speaking environment?
Are you currently employed?
If successful, can you commute to and from this job’s location?
How did you hear about this role?

LET'S DEMO

How would you like to be contacted ?

By clicking 'SUBMIT', I authorize V12Software to contact me exclusively through the communication channels I have selected, which may include calls, text messages, or emails. I understand that text messages may be automated. This authorization is not mandatory for making a purchase, and standard message and data rates may apply.

LET'S DEMO